Bell recently announced a new $40 device handling fee, replacing its previous $80 connection fee, which raises questions about compliance with CRTC regulations. This change takes effect on May 5, 2026, and is part of Bell’s response to the CRTC’s crackdown on what it deemed excessive charges.
The introduction of this fee comes as the CRTC has banned connection fees, labeling them as ‘junk fees.’ Bell claims that the new device handling fee is reasonable and compliant with these regulations. But how does this impact consumers?
Key facts:
- The device handling fee applies to orders completed over the phone, in-store, and online.
- This new charge does not apply to smartwatches or customers who bring their own devices.
- The old connection fee was considered excessive and set at $80.
Bell’s statement indicates that the device handling charge is meant to cover fulfillment costs associated with device orders. This shift is significant given Bell’s history of flouting CRTC rules—such as locking smartphones despite prohibitions. It’s a move that may signal a shift in how telecom companies approach regulatory compliance.
The CRTC’s new rules regarding fees officially take effect on June 12, 2026. As such, Bell’s adjustment might be seen as an effort to align itself with these upcoming regulations. Yet, it remains unclear how many other carriers will follow suit in adopting similar fees.
